When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, physical address and email address.

When you browse our store, we also automatically receive and track your computer’s internet protocol (IP) address, browser and operating system information.

Email Marketing: With your permission, we may send you emails about our store, new products and other updates. Also you will receive emails from our system that are automated that confirm your order and let you know shipping details and delivery dates. Further there are emails that will solicit additional information from you about credit term extensions and account set up info; for example password retrieval etc.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt in.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:


57 Iber Road, Unit 2

Ottawa Ontario CA

K2S 1E7


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Magento provides us with the online e-commerce platform that allows us to sell our products and services to you. We store your data on a secure server behind a firewall. Our software meets the latest PCI Standards 3.0 which was completed in January 2015. PA-DSS certification is forthcoming.


When you shop online at Novotech’s ecommerce site, your credit card and other data is sent to the Beanstream Payment Gateway which then vaults the card information, and returns a token value. The actual card number is stored at this secure gateway, not our website, and the gateway can only be accessed through https. The Beanstream Payment Gateway not only offers security and storage of your credit card data and transaction information, but also protects this data 24/7 in a secure "virtual vault". The Beanstream Payment Gateway is Visa CISP, MasterCard SDP, and PCI DSS compliant and certified, all of which are global standards to ensure the secure storage and protection of cardholder data by merchants, service providers and payment processors

Adhering to global standard requirements help ensure the secure handling of credit card information by our ecommerce site and its service providers.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is securely stored in the Beanstream Payment Gateway vault. Passwords are encrypted at the Magento store using AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all global credit card processing requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Novotech to store information about your session (referrer, landing page, etc).

_novotech_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_novotech_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any persons in your company to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, send an email to or by mail at:


[Re: Privacy Compliance Officer]

[57 Iber Road, Unit 2 Ottawa Ontario CA K2S 1E7]